CUSTOMER CARE

When looking for a specialist who does glasses frame repair near me online it can be difficult to find someone who does glasses repair in your locality.  With over 20 years of experience mending and repairing different types of glasses repair our opticians and technicians know how to repair spectacles professionally. Our spectacles repairs team has the knowledge and experience to repair all types of broken glasses.

To make the process easy we prepay the Royal Mail postage for you to send your broken spectacles to us. Our Glasses Repair team will then assess and repair your glasses. We will then ship back to you for free!

 All repairs come with a 30 day warranty!

FAQ

How long does a glasses repair take?

 

Usually a glasses repair will take 7-10 working days from the time we receive it and send it back.

 

How do I send my glasses?

 

Its easy! Put your broken glasses in their glasses case. Then pack them in a box or padded shipping envelop with packing to protect them. 

Print off our prepaid delivery address label from the email we sent you after your order.

 

Label up the box and send by signed for recorded delivery at the post office. 

 

What is your returns policy?

 

If the repair fails within the 30 days we will repair again for free and return your glasses.

How do I track my order?

 

Log into your account and you can access the tracking information for your order.

 

How can I contact your couriers?

We provide you with the tracking number at Royal Mail when we have dispatched your glasses back to you.

 

What are your delivery options?

 

If it is a UK address then shipping is free.

If the delivery is in :

Europe  £15.

USA £20

Rest of the world £25